There are lots of activities that WOSM may carry out that we consider of service to an NSO. However a WOSM Service has specific criteria to ensure that a WOSM Service is something that has been considered and tailored to an NSO in a way that will ensure long lasting impact across the member organisation. For something to meet the standards for a WOSM Service it must meet all the criteria below:

• It will have significant impact on a National Scout Organization (NSO), help strengthen their capacity or improve operations.
• The activity has a clear, planned outcome and progress can be measured and evaluated through key performance indicators (KPIs) or other methods.
• The activity involves several stakeholders of the NSO to ensure that the service meets the right needs.
• The activity will be delivered with more than one individual from the NSO to ensure that the service impact will be long lasting and embedded in the organisation.
• The activity requires significant work and dedication in terms of communication and coordination with an NSO.
• The service will last more than eight hours minimum.
• The NSO will be involved with a clear plan for follow up on the actions.

Examples of activities that are NOT categorised as service requests include: attending and delivering a speech at general assemblies, official visits that do not involve in-depth work on a specific area, phone calls or email exchanges involving a limited number of people, and regional or world events for young people not originating from or resulting in a structured consultancy project.