If a service request has been completed, National Scout Organizations (NSOs) and National Scout Associations (NSAs) are asked to complete a self-evaluation form. Use the form to outline details of the service and provide feedback, including on key outcomes and impact. Your feedback is crucial in shaping the delivery of future services.

When completing the self-evaluation form, NSOs and NSAs are encouraged to provide the following information:

Service details:

• Brief summary of the service request
• Reasons why the NSO or NSA requested the service
• Time and duration of the service delivery, including individual stages

Outcomes and supporting information:

• Process to receive the service, including steps taken from yourself, the NSO, and others involved
• Any additional NSO needs that were offered support on during the delivery of the service
• Mention people who supported the delivery of the service
• List any outcomes and changes experienced by the NSO following the delivery of the service
• Specify if any new ways of working that were established

Testimonials:

Testimonials are written by the consultant who delivers a service. They provide a brief summary of experiences. When writing a testimonial, ask yourself: What was it like working with the NSO to deliver this WOSM Service? Did they provide any useful feedback? What was unique about this service?