What does or does not count as a service?

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To determine whether your activity qualifies as a WOSM Service, please answer yes or no to the following questions.
  • Will the activity have significant impact on an National Scout Organization (NSO)? In other words, will it help strengthen an NSO's capacity or improve operations?
  • Will the activity have a clear, planned outcome? Can progress be measured and evaluated through key performance indicators (KPIs) or other methods?
  • Will the service last more than eight hours?
  • Will the NSO be involved in a clear plan for follow up?
  • Will the activity require significant work and dedication in terms of communication and coordination with an NSO?
  • Will the activity involve several stakeholders of the NSO?
  • Will the activity be delivered to more than one individual?
If you answered yes to all of the above criteria, then your activity qualifies as a service request!
Examples of activities that are not categorised as service request:
  • Attending and delivering a speech at general assemblies and other constitutional meetings.   
  • Official visits that do not involve in-depth work on a specific area, concrete outcomes, or impact to an NSO.    
  • Phone calls or email exchanges involving a limited number of people and a short term outcome, such as pointing towards a resource or answering one or more questions.
  • Organising and delivering one or two sessions on a specific topic at a national or international event but without any follow-up support, such as at the academy, Moot, or Jamboree.
  • Regular visits to NSOs or general exchanges with an NSO's leadership that do not originate from or result in a structured consultancy project.
  • Regional or global network meetings designed for the general sharing of expertise and best practices among leaders with similar positions in their NSOs and that do not include training.
  • Regional or world events for young people not originating from or resulting in a structured consultancy project, such as Jamborees, Moots, and JOTA-JOTI.
  • Training not originating from or resulting in a structured consultancy project, such as at Regional or World seminars, forums, and congresses.

If delivery is focused longer-term training based on needs identified at the regional, global, or NSO level, this would be a service provided there are concrete outcomes and action plans that may result in further service requests. The academy would not count as a service if there are no concrete outputs or training lasts less than a few hours.


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